Privacy Policy

1. Introduction

Grand Knitwear Manufacturing Co., Ltd. (“GKM,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gkm.co.th or engage our manufacturing services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Request a quotation or place an order
  • Contact us via email, phone, or contact forms
  • Subscribe to our newsletter or updates
  • Participate in surveys or provide feedback
  • Visit our facility or attend meetings

This information may include:

  • Name and job title
  • Company name and business details
  • Email address and phone number
  • Billing and shipping addresses
  • Product specifications and order details
  • Payment and financial information
  • Communication preferences

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Cookies and similar tracking technologies

2.3 Business Information

In the course of our manufacturing relationship, we may collect:

  • Design files, patterns, and technical specifications
  • Brand guidelines and intellectual property
  • Quality requirements and standards
  • Business communications and correspondence

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Processing and fulfilling orders
  • Communicating about projects and production status
  • Providing customer support and responding to inquiries
  • Quality control and product improvement

3.2 Business Operations

  • Maintaining accurate business records
  • Processing payments and managing accounts
  • Preventing fraud and ensuring transaction security
  • Complying with legal and regulatory requirements

3.3 Marketing and Communication

  • Sending product updates and industry news (with your consent)
  • Informing you about new services or capabilities
  • Conducting market research and gathering feedback
  • Improving our website and services

3.4 Analytics and Improvement

  • Analyzing website usage and user behavior
  • Enhancing user experience and website functionality
  • Developing new products and services

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

  • Third-party vendors who assist with manufacturing, shipping, payment processing, or IT services
  • Professional advisors including lawyers, accountants, and auditors
  • Service providers are contractually obligated to protect your information

4.2 Business Transfers

  • In connection with mergers, acquisitions, or sale of business assets
  • Your information may be transferred as part of the business transaction

4.3 Legal Requirements

  • When required by law, court order, or governmental regulation
  • To protect our rights, property, or safety, or that of others
  • To enforce our Terms and Conditions or other agreements

4.4 With Your Consent

  • We may share information with third parties when you have given explicit consent

5. International Data Transfers

As a Thailand-based manufacturer serving international clients, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

  • Secure servers and encrypted data transmission
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Business records related to orders and transactions are typically retained for 7 years or as required by Thai law. After the retention period, we will securely delete or anonymize your information.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

8.1 Access and Correction

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information

8.2 Deletion

  • Request deletion of your personal information (subject to legal obligations)

8.3 Data Portability

  • Request a copy of your information in a structured, commonly used format

8.4 Objection and Restriction

  • Object to processing of your information for certain purposes
  • Request restriction of processing under certain circumstances

8.5 Withdraw Consent

  • Withdraw consent for marketing communications at any time
  • Opt-out of non-essential cookies through browser settings

8.6 Lodge a Complaint

  • File a complaint with the relevant data protection authority

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance.

9.1 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track visits across websites for marketing purposes (with consent)

9.2 Managing Cookies

Most browsers allow you to refuse or delete cookies. Please note that blocking cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Children’s Privacy

Our services are intended for business use only. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when this policy was last revised. We encourage you to review this policy regularly.

Material changes will be communicated through:

  • A notice on our website
  • Email notification to registered clients
  • Other appropriate channels

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Grand Knitwear Manufacturing Co., Ltd.

Data Protection Officer

Email: [email protected]

Phone: +662897-2540

Address: 1,3 Soi Thiantale 22, Bangkhunthian-Chaitale Rd.
Thakham, Bangkhunthian, Bangkok 10150

Website: www.gkm.co.th

We will respond to your inquiry within 30 days.

14. Governing Law

This Privacy Policy is governed by the laws of Thailand, including the Personal Data Protection Act B.E. 2562 (2019) and any applicable data protection regulations.